Our Privacy Policy

This privacy policy sets out how House of Oliver Bridal uses and protects any information that you give House of Oliver when you use this website or visit our store.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

House of Oliver Bridal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th February 2015

What we collect

We may collect the following information:

• your name
• other contact information including email address
• demographic information such as postcode, and possilbly your interests
• other information relevant to customer surveys and/or offers
• the date of your wedding

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

Security

We are extremely committed to ensuring that your information is safe and secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for marketing email purposes, you may change your mind at any time by clicking ‘unsubscribe’ on the mailing email. We will never sell, distribute or lease your personal information to third parties or pass on your details to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to DP, HOUSE OF OLIVER BRIDAL, ILKESTON, DERBYSHIRE DE75LD

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

Divide Buy Interest Free Credit Terms and Conditions

Spread the Cost of your purchases Interest-Free

Reasons to use DivideBuy

• No hidden fees and 0% interest APR
• Spreading the Cost of your purchase using Interest-Free Credit does not cost any more than paying upfront.
• 96% approval rate
• Our unique lending model allows us to offer Interest-Free Credit to more people.
• Quick application
• Complete the 60 second application and receive an instant decision.
• No paperwork required
• All documents are in digital format and signed using e-signature.

DivideBuy is an Interest-Free Credit provider. In partnership with our retailers, we bring you 0% APR credit for selected products online, in-store or over the phone. You can Spread the Cost on one or multiple qualifying items simply by calling the DivideBuy Team on 0800 085 0885.

You can choose instalment options from 3 to 12 months depending on the value of your purchase and the retailer. Your application will take just 60 seconds to complete and we will provide an immediate decision allowing you to complete your purchase. Once approved, the retailer will process your order. The whole process of application, decision and order takes around 4 minutes.

With your DivideBuy account you get access to these great features:

• Exclusive offers from our Retail Partners
• Quick checkout with hundreds of Retail Partners
• View your credit agreement
• View your instalment amounts and dates
• Review your payment history

To access your account or to find out more about DivideBuy, visit www.dividebuy.co.uk. Alternatively, call our Customer Service Team who are available on 0800 085 0885.

FAQs

What are the requirements for credit?

• Be aged between 18 and 75
• Be a permanent UK resident and have lived at your address for longer than one year
• Have a debit or credit card
• Have a valid UK telephone number

Will a credit check be performed?

Yes. DivideBuy uses a third-party credit reference agency to perform a credit check. This is used in combination with your entered details and our own unique algorithm to assess affordability.

Will I have to pay a deposit?

Your first instalment is payable on completion of your order. In some instances, you may be required to pay a deposit based on a combination of your credit score, size of order and number of instalments selected.

How many instalments can I Spread the Cost over?

Depending on the total value of your order and the Retail Partner, you may be able to Spread the Cost up to 12 monthly instalments.

What happens if I want to end my agreement early?

DivideBuy offers the option to repay the remaining balance on your account at any point with no additional charges or fees to pay. You can do this by logging into your DivideBuy account on our website or by calling the Customer Service Team on 0800 085 0885.

Are there any other charges or fees?

There is 0% APR interest and no setup charges, cancellation or hidden fees. DivideBuy reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you complete the checkout process.

Instalment Plans are provided by DivideBuy (DivideBuy is a trading name of Rematch Credit Limited, company number 08097204. Credit subject to status and age. Terms & conditions apply. Dependent on your credit score, you may be asked to pay a deposit or assign a guarantor. Rematch Credit is authorised by the Financial Conduct Authority, registered number 626266.)

RETURNS AND EXCHANGE POLICY

Thank you for shopping at House of Oliver Bridal. We want you to be delighted with your purchase. The following policies are to ensure that your shopping experience at House of Oliver Bridal is fair and proper. The terms of these policies do not affect your statutory rights. If you have any questions, please email us at via the contact form on this site. Thank you for allowing us to help you make your wedding day special.

Return and Exchange Policy

We will gladly exchange merchandise within 7 days of purchase date. You must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact; this does not affect your statutory rights. Specially ordered items, altered items and pierced earrings are non-returnable and non-refundable unless faulty.

If you want to claim that merchandise you purchased is faulty (excludes alterations services) you must do so within 28 days from the date you received and took the merchandise from the store. If your product is deemed damaged or faulty by a designated House of Oliver staff member we will offer you a repair, exchange or a refund as appropriate, in accordance with your legal rights. Custom made, made to order and made to measure items will be gladly exchanged or repaired within 28 days of collection should there be a fault found.